Troubleshooting printing problems

Nothing printed

Check:

1. Is LabelChop running?

2. Did the PDF land in the watched folder?

3. Is the correct printer selected in LabelChop?

4. Is the printer online?

5. Are labels loaded correctly?

6. Can the printer print a test page from Windows/Mac settings?

Label prints tiny

This usually means the full A4 page was printed onto a 4x6 label.

Fix:

• Make sure LabelChop is processing the PDF instead of manually printing the original PDF.

• Confirm the PDF is saved into the watch folder.

• Confirm the printer paper size is 4x6 / 100x150mm.

Label is cut off

Usually caused by paper size, scaling, or orientation.

Fix:

• Set paper size to 4x6 inch / 100x150mm.

• Try the opposite orientation if your printer driver offers it.

• Make sure scaling is not set to shrink or fit A4.

Blank labels feed out

Try:

• Recalibrate the printer.

• Check labels are loaded the right way around.

• Confirm you are using direct thermal labels, not ordinary paper labels.

• Clean the printhead if needed.

Barcode looks blurry or faint

Try:

• Increase darkness/print density in the printer driver.

• Slow the print speed.

• Use better quality direct thermal labels.

• Clean the printhead.

Printer not found

Install or reinstall the official printer driver, then restart LabelChop.